Purchasing methods, communications, notifications and availability

The Customer has the opportunity to purchase all products on the website at www.tecatessuti.com. After selecting the products, and then filling the Shopping Cart, you can start the purchase procedure, which necessarily requires registration on the site. The purchase procedure requires entering the default data for billing and destination of the goods. The default data can be changed at any time of the purchase by the user during the purchase procedure. The purchase contract is concluded between Te.Ca. S.r.l. and the Customer only after receiving an e-mail notification to the address provided by the Customer when registering on the site. This notification e-mail with the words "Order Confirmation from tecatessuti.com" will contain the details of the order (Number and Date), the list of products purchased and the relevant costs including shipping. The notification email will be sent after the payment is successfully completed. In case of error in the payment the user will have to reformulate the order from the beginning. During product selection there will be some statements of availability at the warehouse of Te.Ca. S.r.l.. The wording "available" is to be understood as purely indicative since it is possible to purchase the product at the same time by several users. Te.Ca. S.r.l. reserves the right to cancel the order in case of unavailability of the product or error on the price by giving timely notice to the Customer. The Customer shall take care to keep this communication in electronic (or hard copy) format and attach these general conditions of sale. The Customer shall at the same time verify the correctness of all data present, giving timely notice in case of inaccuracies. No changes will be possible after the invoice has been issued! Orders, including any additions or changes, will not be accepted by telephone or fax. Sending the order automatically implies acceptance of the General Terms and Conditions of Sale and Payment herein.

Payment for the goods will be made through the use of the PayPal system. In case of purchase, simultaneously with the conclusion of the online transaction, PayPal will immediately charge the amount for the purchase made. In case of cancellation of the order, either by the Customer or in case of non-acceptance of the same by Te.Ca. S.r.l., at the same time as the cancellation, the amount relating to the canceled goods will be credited back to the customer's PayPal account. The timing of re-crediting to the chosen payment instrument within the PayPal account depends solely on PayPal and the banking system. Once the amount has been credited back to the PayPal account, under no circumstances Te.Ca. S.r.l. can be held liable for any damages, direct or indirect, caused by delays in the actual crediting dependent on PayPal or the banking system. Te.Ca. S.r.l. reserves the right to request additional information from the Customer (e.g. landline phone number) to determine the actual ownership of the PayPal account. In the absence of the requested documentation, Te.Ca. S.r.l. reserves the right not to accept the order. At no time during the purchase process Te.Ca. S.r.l. is able to know the information about the buyer's credit card or other mode chosen within the PayPal wallet.

Prices on the website include VAT. Te.Ca. S.r.l. reserves the right to cancel the order in case of error in the price of the product. During registration it will be possible to indicate whether you are a Company or an Individual. The company will display the cost of the goods net of VAT. Please note that the prices shown may be subject to change at any time even without notice.

According to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Te.Ca. S.r.l. a VAT number reference), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without penalty, except in particular conditions indicated below. To exercise this right, the customer must send Te.Ca. S.r.l. a communication within 10 working days from the date of receipt of the goods. Such communication must be made:

- by registered letter with acknowledgment of receipt, addressed to Te.Ca. S.r.l.; by telegram or fax always sent within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the following 48 hours.

Once we receive the above notice of withdrawal, Te.Ca. S.r.l. will quickly communicate to the customer instructions on how to return the goods, which must be received by Te.Ca. S.r.l. within 10 days of authorization. However, the right of withdrawal is subject to the following conditions:

- the right applies to the product purchased in its entirety; it is not 'possible to exercise withdrawal only on part of the product purchased (eg.: cables, sockets, etc. ...);

- the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: cables, etc. ...); should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product;

- in accordance with the law, shipping costs related to the return of the goods are the responsibility of the customer;

- the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;

- in case of damage to the goods during transport, the Te.Ca. S.r.l. will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

- upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and / or the original packaging are damaged, Te.Ca. S.r.l. will deduct from the refund due a percentage, but no more than 10% of the same, as a contribution to the costs of restoration.

Without prejudice to any repair costs for damage to the original packaging, Te.Ca. S.r.l. will refund the customer the full amount already paid, within 14 days of the return of the goods, by transferring the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI - CAB - CIN - Current Account of the invoice holder). The right of withdrawal is totally void, for lack of the essential integrity of the property (packaging and / or its contents), in cases where Te.Ca. S.r.l. ascertains:

-the lack of the original outer packaging and/or inner packaging;

-the absence of integral elements of the product; - the damage of the product for causes other than its transport.

In the event of forfeiture of the right of withdrawal, Te.Ca. S.r.l. will return the purchased goods to the sender, charging him the shipping costs.

For each order placed on www.tecatessuti.com, the Company will issue an invoice for the material shipped, sending it by e-mail to the order holder, in accordance with art 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order. It will not be possible to make changes in billing information after the issuance of the same.

Delivery charges are the responsibility of the Customer and are clearly highlighted at the time of order. No responsibility can be attributed to Te.Ca. S.r.l. in case of delay in the processing of the order or in the delivery of what has been ordered.